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  • Manage Admin Users

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Lock/unlock account

A User who has more than 5 consecutive login failures will be automatically locked, and cannot log in to the system. This is to prevent hacking attempts.

An Account can be locked manually in order to temporarily disable a login, without deleting the Account.

To lock an Account:

  • Select the Lock account action and click Go.

  • Click OK in the confirmation message box to lock the Account. The User will then not be able to login to the system again until the Account is unlocked.

To unlock an Account:

  • Select the UnLock account action and click Go.

  • This will unlock the Account, and leave the User's password unchanged. It will then send an email notification to the User with a password reminder.

Reset a password

You can reset a User's password, regardless of whether or not the User Account is locked (although typically you would only do this on a locked Account).

  • Select the Reset Password action and click Go.

  • Click OK in the confirmation message box to reset the password.

The User password will be changed to a randomly generated password, that will be emailed to the User. The User will need to change that password the next time they login.

Set as principal UserSelect the Set as Principal User action and click Go.

Resend welcome email

When a User Account is created, an email is sent containing the User's login details, information about how to log in, and optionally a PDF 'Getting started guide'. This email can be re-sent to the User at any time.

Select the Resend welcome email action and click Go.

Delete/Undelete User

To delete a User Account:

  • Select the Delete User action and click Go.

  • Click OK in the confirmation message box to delete the User Account.

Undelete a User Account:

  • Select the UnDelete User action and click Go.

  • Click OK in the confirmation message box to undelete the User Account.
Note

You cannot delete your User Account or the Principal User Account.

  • If a User Account has been newly created and you delete the account BEFORE the User logs into the system for the first time, the Account will be removed from the system and cannot be restored at a later time.
  • If a User Account has been newly created and you delete the account AFTER the User logs into the system for the first time, the Account will remain in the system and the User Account will be marked as "deleted".
    These Accounts can accounts can be restored at a later time and will be displayed in the User List if the Show Deleted accounts checkbox is checked.

View Login History

Show list of latest login attempts - success/failure, time stamps and IP address.

View Action History

Show list of latest action attempts/pages views.

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