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titleMy Login Invite has expired. What do I do now?

If your Login Invite has expired, you can send yourself another invitation via the Account Recovery link on the following Login portals:

Find your details, by entering in one of these three fields and press Find:

  • Participant ID,
  • Email address or
  • Personal details (name + DOB).

 

If you can find your details in our database, you’ll be able to click the Create Login button next to your record and a Login invitation will be sent to your Login email address.  If you do not receive this email, please contact Support via this link.

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If you cannot find your details in our database, and you think you have signed up before, please contact Support to query this further.

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titleI would like to reset my password. What do I do?

Go to the Account Recovery link on one of the following Login portals:

Find your details, using your:

  • Participant ID,
  • Email address or
  • Personal details (name + DOB).

 

If your details are found, and you have an account set up already, you can send a Reset Password email to your Login email address.

Your details should show an account status of “Account Exists” and the Reset Password button.

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If you do not have an account set up, and your details are on record, you can follow the Create Login workflow to create an account for yourself.