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titleI haven’t received my Reset Password email.

If you have sent yourself a Reset Password email via the Advanced Recovery screen, and you have not received it within 2 hours of sending it, please contact support via this link and provide us with the email address you’re having trouble with.

Reasons why you may not have received the email:

  • Your email is in your Junk Mail folder
  • Your mailbox is full, so you can't receive any more emails
  • The email address you searched for in the system exists against your Personal details, but is not the Login email for your account.  When sending yourself a Reset Password email, check the response error message that indicates which email address your Reset Password email will be sent to. 
    The response error message looks like this:

Contact Support if you would like your email address stored in your Personal details to become your new Login email address.

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titleMy profile email is different to my Login email. What can I do?

You can update your Login email to be the same as your profile email by logging into your Player Portal and selecting Change your login account details on the header bar in your name dropdown.

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Enter (and confirm) your new email and update your account.  Follow the email link to verify your new account login email.

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