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You can update your Login email to be the same as your profile email by logging into your Player Portal and selecting Change your login account details on the header bar in your name dropdown. Enter (and confirm) your new email and update your account. Follow the email link to verify your new account login email. |
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A linked account is one where a single Login email can be used by multiple participants - such as a parent email account linked to multiple children accounts. Access Linked records via your name dropdown in the header, or go to Link or unlink records to change your linked accounts.  You can link accounts that use your Login email (such as other family members) by searching for other records to Link. This way, you can have a single Login email, and view all family details.
You can unlink accounts that are no longer required to be linked (such as children who have their own email address) by selecting Unlink on a linked account. You can unlink accounts at any time. To link / unlink an account, login to the Player Portal and select Link or Unlink records from your name dropdown in the header. |
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When you are logged into the Player Portal, click your name on the header bar, and then switch to another user in the Linked Records dropdown.
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You can search for your details on the following Login portals: Find your details, by entering in one of these three fields and press Find:
If you are unsure of your Participant ID or email address, the best search is via Personal details (First Name, Last Name + DOB). If you cannot find your details in our database, and you think you have signed up before, please contact Support to query this further. |
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