Every user can change the following details:
Mode: Organisation Menu: Users -> My Account -> User Details |
Note that the organisation you are authorised for is displayed as well as the Roles for which you are authorised (see the help topic User List Maintenance for further information about user roles).
It is good practice to regularly change your password.
Passwords are not case sensitive, they must consist of only alphanumeric characters, and be at least 4 characters in length. (For example mypassword, pwd1, 456728 are legal passwords but p, e#$ T, pwd are not).
Mode: Organisation Menu: Users -> My Account -> Change Password |
If your passwords are correct and legal your password will be changed. You must use the new password the next time you login.
Follow the guidelines to create a unique password for your Login. For security reasons it is advised that you do not share your password with anyone. Authorised administrators can create accounts for additional users so it shouldn't be necessary for anyone else to require your Login details.
Certain organisations can also set more stringent password rules, in which case these will be displayed on the _Change Password_ screen.
Login IDs are not case sensitive, however passwords are case sensitive. If a password is not being accepted, check the Caps Lock on your keyboard.
* Eg. Login ID *smith01* can be entered as *SMITH01* or *Smith01* or *sMiTh01*
* Eg. Password *5vBg64rT* can only be written as that, not as *5VBG64RT* or *5vbg64rt*
For security reasons your account will be locked after 25 successive unsuccessful login attempts. Before this happens you should use the [Forgot Password|http://admin-football.resultsvault.com/common/pages/noauth/forgotPassword.aspx] feature from the login page to generate a password reminder email. If your account is locked, contact another person at your organisation who is able to login - preferably the 'Principal User' for the system or someone who is authorised to manage user access. The Principal User will be able to unlock the account - other authorised users may also be able to do this with the right access.
If you cannot contact someone from your organisation, please {sportconfig:item=support_link}.
If you have not logged in for a period of 3 months, your account will need to be re-validated. After login, you will be presented with a link which when clicked will send an email to the email address registered for your account. A link can then be clicked within the email you receive to re-validate the account. Accounts which have not been accessed or re-validated for 12 months may then be deleted.
In most cases, if you don't hit an administration page within 300 minutes, your session will time out and you will need to login again. Some pages have longer timeout settings. Your session will automatically be logged out if you close your browser.